Email Scams

Some client confusion recently over some official looking emails supposedly from the Commonwealth Bank of Australia has been the catalyst for setting up this section of the website. We will try to keep it updated with all the latest happenings, particularly with scams that have been reported to us by our clients.

Email scam details

Firstly, let me make it very clear that this email is indeed a scam. Do not click any of the links in the email or respond to it.

The email comes in a number of different forms, shown below.

SCAM #1

FROM: Commonwealth Bank <security@onlineupdate.com>
SUBJECT: Important Information regarding your account

Dear Commonwealth Bank customer,

We recently have determined that different computers have logged onto your Online Banking account, and multiple password failures were present before the logons.

We now need you to re-confirm your account information to us.

If this is not completed by May 30, 2009, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes. We thank you for your cooperation in this manner.

To confirm your Online Banking records click on the following link:
https://www3.netbank.commbank.com.au/netbank/bankmain/

Thank you for your patience in this matterm,
Commonwealth Bank Customer Service

Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.

© Commonwealth Bank of Australia 2009 ABN 48 123 123 124

SCAM #2

FROM: Commonwealth Bank
SUBJECT: Notification of Limited Account Access!

Dear client,with Maestro Card Number 560279XXXXXXXXXX

Your account access has been limited for the following reason(s):
May. 21, 2009: (Error Message No. FE010)
1. We would like to ensure that your account was not accessed by an unauthorized third party.
Because protecting the security of your account is our primary concern, we have limited access to sensitive NetBank account features.
2. Unusual account activity has made it necessary to limit account access until additional verification information can be collected.
3. If your account was hijacked, the bank account attached is vulnerable too. Please respond as soon as possible!

Click here to verify your account:
http://200.180.32.219/site/netbank/sslsecurecustomer/index.html

Once you complete all of the checklist items, your case will be reviewed by one of our Account Specialists.
We will send you an email with the outcome of the review.
If, after reviewing your account information, you seek further clarification regarding your account access,
please contact Commonwealth Bank by visiting the Help Center and clicking "Contact Us".

© Commonwealth Bank of Australia 2009 ABN 48 123 123 124

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SCAM #3

FROM: Commonwealth Bank <service@commbank.com.au>
SUBJECT: Account Notice #18201-3

Dear Commonwealth Bank client,

This is your official notification that your maestro card has been limited. We recently reviewed your card and it seems that it is linked to more than 1 accounts. Linking your Maestro Card to multiple multiple accounts is strictly forbidden and it can be punishable by law. You are now requested to provide information relevant to your Maestro Card. Commonwealth Bank will investigate the matter promptly and if the investigation is in your favor, we will restore your account.

How can I restore my account access?

Click here and complete the steps to remove limitations.

Completing all of the checklist items will automatically restore your account access.

The Commonwealth Bank Team

Copyright © 2009 Commonwealth Bank Inc. All rights reserved. Designated trademarks and brands are the property of their respective owners
Please do not reply to this e-mail. Mail sent to this address cannot be answered.

SCAM #4

FROM: Commonwealth Bank <commonwealth@customer.com.au>
SUBJECT: Customer Satisfaction Survey

Customer Satisfaction Survey

At Commonwealth Bank, we sincerely value your opinions. As part of our continuous improvement process, we're conducting a survey to benchmark the opinions of our customers. We will use the resulting information to better serve all of our customers.

We kindly ask you to take part in our quick and easy reward survey.

In return we will credit $50.00 to your account - Just for your time!

Click here to start the survey

With the information collected we can decide to direct a number of changes to improve and expand our services.